2016 Quality Statistics
Line Items Shipped
 
Error-Free Shipments – 99.3%
On-Time Delivery – 99.8%
Failure in Production – 0.05%
 



 
Quality

To achieve the highest level of customer satisfaction ARCO will:
  • Understand and satisfy each customer and regulatory requirement,
  • Continally review and improve our processes and Quality Management System to exceed our customer's expectations of product and services
  • Maintain uncompromising moral, ethical and quality standards in all our business dealings.
ISO 9001:2015 and AS9120:2016 Certified
Our Quality Management System is constantly reviewed and revised to provide the utmost in customer satisfaction. Quality Manual is available to customers upon request.

Quality Vendors
Our extensive vendor management program enables us to pre-qualify our suppliers, which guarantees our customers that we only source product from reputable suppliers worldwide. We maintain an Approved Vendor List, continually rating vendors based on the quality of their products and their adherence to ARCO's quality requirements.

Product Quality Inspection
All incoming product undergoes a stringent quality inspection process. After the initial visual inspection, non-conforming product is quarantined for further evaluation and testing.

Quality Handling and Storage
Our warehouse is ISO9001:2015, AS9120:2016 and ANSI/ESD S20.20-2014 certified, climate and humidity controlled. Products are handled, stored and shipped in compliance to JEDEC Standard 033B.1.

Quality Assurance
We are committed to deliver quality products that exceed each customer's specific quality requirements. Our internal processes go beyond ISO9001:2015 and AS9120:2016 requirements.

Certificate of Conformance
Validates the conformance of the product to the manufacturers' specifications for form, fit and function and is supported by our supplier's Certificate of Conformance.

Product Warranty
We provide a one year warranty for form, fit and function on all products unless otherwise specified.

Counterfeit Product Detection Program
In the event that we must procure from the open market to satisfy our customers request, we have partnered with a AS9100:2000 / ISO 9001:2008 certified leading test laboratory.

Traceability
All products are traceable to the original manufacturer unless otherwise specified.